Complaints procedure
We want every customer to be happy with their vehicle. If something isn't right, tell us and we'll put it right wherever we can.
1. Tell us
Contact us by phone on +44 7999 559993 or by email at sales@venturoauto.co.uk. Please include your name, contact details, the vehicle registration and a clear description of the problem.
2. Acknowledgement
We will acknowledge your complaint within three working days and let you know who is handling it.
3. Investigation
We will investigate and aim to provide a full written response within 14 working days. If we need longer — for example where an independent inspection is required — we will keep you updated.
4. Resolution
Our response will explain our findings and what, if anything, we propose to do. Where a repair, replacement, price reduction or refund is due under the Consumer Rights Act 2015, we will set out the next steps.
5. If you're still unhappy
You may refer the matter to an alternative dispute resolution provider such as The Motor Ombudsman (themotorombudsman.org), or seek advice from Citizens Advice on 0808 223 1133. You retain the right to take legal action.
Venturo Auto Ltd is not authorised or regulated by the Financial Conduct Authority. Complaints about credit or finance products should be directed to the provider you arranged them with.